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	Improving Productivity using IT	-
	Improving Productivity using IT is a core area of competency which underpins other ITQ units. It is also a mandatory unit in all certificate and diploma sized qualifications. This is the ability to plan, evaluate and improve procedures involving the use of IT tools and systems to improve the productivity and efficiency of tasks and activities.
	Level 1 On completion you should be able to plan and review their use of predefined or commonly used IT tools for activities that are straightforward or routine. As a result of reviewing their work, they will be able to identify and use automated methods or alternative ways of working to improve productivity. Any aspect that is unfamiliar will require support and advice from other people.<br>Examples of context:<ul><li>Using keyboard shortcuts for common tasks</li></ul>
	Level 2 On completion you should be able to plan and review their use of predefined or commonly used IT tools for activities that are at times non-routine or unfamiliar. As a result of reviewing their work, they will be able to devise solutions to use IT tools to improve productivity. Any aspect that is unfamiliar will require support and advice from other people.<br>Examples of context:<ul><li>An improvement may be creating spreadsheets to automate price list updates in a sales or accounts business context using office software.</li></ul>
	Level 3 On completion you should be able to plan and review their use of predefined or commonly used IT tools for activities most of which are complex and non-routine. As a result of reviewing their work, they will be able to devise solutions in the use of IT tools in order to improve productivity. They will take considerable responsibility and autonomy, and be prepared to offer support and advice to others.<br>Examples of context:<ul><li>An improvement may be adapting an off-the-shelf solution to create a bespoke database to manage customer relationships in a marketing context</li></ul>
	Developing Personal and Team Effectiveness Using IT	-
	This is the ability to use IT tools and techniques to support your own personal and professional development.
	Level 2 On completion you will start to recognise and respect diversity, individual differences and perspectives and understand how IT can be used to support and enhance both personal and team effectiveness.<br><ul><li>You will consider how you use information management tools and collaborative workspaces to support personal and team activities.</li></ul>
	Level 3 On completion you will start to recognise and respect diversity, individual differences and perspectives and understand how IT can be used to support and enhance both personal and team effectiveness.<br><ul><li>You will consider how you use information management tools and collaborative workspaces to support personal and team activities.</li></ul>
	Understanding the Potential of IT	-
	This unit is designed to allow IT Users to develop an understanding of the impact of IT on business, society and the individual. It has a particular emphasis on exploring the potential of new and emerging technologies.
	Level 2 On completion you will have developed an understanding of the impact of IT on business, society and the individual.<br><ul><li>You will consider how IT has and could further transform an organisation and the issues around introduction of new IT solutions and organisational IT security.</li></ul>
	Level 3 On completion you will have developed your understanding of the impact of IT on business, society and the individual.<br><ul><li>You will investigate the impact of IT in an organisation and understand how IT can help an organisation achieve its objectives.</li><li>You will consider how IT has and could further transform a particular organisation and build a business case for introduction of a new IT solution.</li><li>You will review the latest approaches to security for IT users.</li></ul>
	IT User Fundamentals	-
	This is the ability to use IT systems sensibly and purposefully to meet needs, to do so safely and securely in line with organisational guidelines, to respond appropriately to IT problems and to evaluate the use of IT systems.
	Level 1 On completion you should be able to use suitable techniques to operate IT systems for activities most of which are routine and straightforward, to respond appropriately to common IT errors and problems and review own use of IT. Any aspect that is unfamiliar will require support and advice from others.<br>Examples of context:<ul><li>Using a personal computer or laptop</li><li>Organising and backing up own data files</li></ul>
	Level 2 On completion you should be able to select and use suitable techniques to operate IT systems for a varied range of activities, some of which are at times non-routine or unfamiliar, and take some responsibility for responding appropriately to IT errors and problems.<br>Examples of context:<ul><li>Using a personal computer or laptop</li><li>Organising and backing up own data files</li></ul>
	IT Security for Users	-
	This is the ability to protect hardware, software and the data within an IT system against theft, malfunction and unauthorised access.
	Level 1 On completion you should be able to identify day-to-day security risks and the laws and guidelines that affect the use of IT, and use simple methods to protect software and personal data (eg risks from people getting access to it who are not authorised, from viruses or from hardware not working properly).<br>Examples of context:<ul><li>Regular change of password using a range of alphanumeric characters and symbol</li><li>Understanding the importance of applying organisational procedures for maintaining security consistently</li></ul>
	Level 2 On completion you should be able to avoid common security risks and control access to software and data, and use a wider range of methods to protect software and data (eg from exchanging information by e-mail or when downloading software from the Internet).<br>Examples of context:<ul><li>Run anti-virus software to scan system and maintain security log.</li><li>Home user ensuring their PC is protected by firewall and runs up-to-date anti-virus software routinely</li></ul>
	Level 3 On completion you should be able to monitor potential risks and take steps to protect their own and others' systems, data and software (eg from unauthorised remote access, disaster recovery or contingency planning).<br>Examples of context:<ul><li>Develop backup and security guidelines for others to follow</li><li>Setting up a backup and recovery plan for a small business running a peer to peer network</li></ul>
	Setting up an IT System	-
	This is the ability to safely set up the components of an IT system (eg personal computer - PC, keyboard, mouse and printer), removable storage media (eg data stick or external DVD drive), communication service to access the Internet and associated software and check that they are working properly.
	Level 1 On completion you should be able to connect up the basic components of an IT system, removable storage media and a communication service safely using default setup routines and run simple tests to check it is working successfully.<br>Examples of context:<ul><li>Following supplier instructions to assemble the component parts of a new computer</li><li>Add new peripheral or storage 'plug and play' devices</li><li>Recycle used computer equipment</li></ul>
	Level 2 On completion you should be able to select and connect up an IT system with a range of hardware, removable storage media and a communication service safely and run more advanced tests to check it is working successfully.<br>Examples of context:<ul><li>Re-assemble personal computer after moving house/office</li><li>Transferring personal files to a new PC</li><li>Setting up and testing a home wireless network</li></ul>
	Level 3 On completion you should be able to select and connect up an IT system with a range of hardware, removable storage media and a communication service safely and successfully and is able to help others to do so.<br>Examples of context:<ul><li>Re-configuring a PC after a new hard disk has been installed</li></ul>
	Optimise IT System Performance	-
	This is the ability to keep a personal computer system up to date, fully functional and operating efficiently, and to solve problems and errors involving the interaction between hardware and software components.
	Level 1 On completion you should be able to manage software, disks and devices to maintain hardware and software (system) performance, solve common hardware and software problems and errors, getting help with more difficult problems.<br>Examples of context:<ul><li>Organising files</li><li>Backing up data in line with organisational guidelines</li><li>Solving common errors (eg a file that cannot be found on a computer hard drive)</li><li>Knowing how to restart hardware or software and get advice</li></ul>
	Level 2 On completion you should be able to carry out appropriate procedures to optimise system performance and can solve problems and errors on most types of hardware and software using skills and experience.<br>Examples of context:<ul><li>Using 'defrag' to improve disk performance</li><li>Errors that might include: software that needs more memory to open or recovery from damage from viruses</li></ul>
	Level 3 On completion you should be able to review and modify system settings to improve economy, efficiency and performance, and upgrade systems to improve capacity or functionality.<br>Examples of context:<ul><li>Partitioning disks</li><li>Identify and manage backup and storage procedures</li><li>Adding memory</li><li>Upgrade software</li></ul>
	Internet Safety	-
	This is the ability to work safely and responsibly online in the context of activities that are routine and familiar.
	Level 1 On completion you will understand the risks of working online and be able to take appropriate precautions to safeguard yourself and others and protect data and IT systems.
	Using a Keyboard	-
	This is the ability to use the full functionality of a computer keyboard and to key in and edit information accurately.
	Level 1 On completion you will be able to navigate and control the user interface using keyboard commands, without the aid of a mouse or other pointing device.
	Using the Internet	-
	This is the ability to set up and use appropriate connection methods to access the Internet, make the best use of browser software tools and techniques to search for, retrieve and exchange information using a browser or public search engine, and work safely and securely online.
	Level 1 On completion you should be able to understand and use a connection method and basic Internet software tools and techniques to search for and exchange information for straightforward or routine activities. Any aspect that is unfamiliar will require support and advice from others.<br>Examples of context:<ul><li>Using the Internet to research a journey or holiday</li><li>Using e-learning content via a company intranet or virtual learning environment</li></ul>
	Level 2 On completion you should be able to understand and make effective use of a connection method and intermediate Internet software tools and techniques to search for and exchange information for at times non-routine or unfamiliar activities. Any aspect that is unfamiliar may require support and advice from others.<br>Examples of context:<ul><li>Customising a browser to alter the homepage and display data feeds from selected news sites</li></ul>
	Level 3 On completion you should be able to advise on and set up an Internet connection to meet a variety of user needs. They can also make efficient use of advanced Internet software tools and techniques to search for and exchange information for complex and non-routine activities<br>Examples of context:<ul><li>Setting up an Internet connection for use by others</li><li>Developing and promoting organisational guidelines and procedures for Internet safety<li>Setting up and moderating the content of a discussion forum</li></ul>
	Using Email	-
	This is the ability to make the best use of e-mail software to safely and securely send, receive and store messages.
	Level 1 On completion you should be able to use a range of basic e-mail software tools to send, receive and store messages for straightforward or routine activities. Any aspect that is unfamiliar will require support and advice from others.<br>Examples of context:<ul><li>Send an email to request information on a product or service</li><li>Create inbox folders to store messages</li></ul>
	Level 2 On completion you should be able to understand and make effective use of a range of intermediate e-mail software tools to send, receive and store messages for at times non-routine or unfamiliar activities. Any aspect that is unfamiliar may require support and advice from others.<br>Examples of context:<ul><li>Adding a signature to emails</li><li>Changing settings to deal with junk mail effectively</li></ul>
	Level 3 On completion you should be able to help others to make more efficient use of e-mail software tools to send, receive and store messages for complex and non-routine activities.<br>Examples of context:<ul><li>Set up rules for automatic filtering and responses to incoming messages</li><li>Create templates for automating email replies</li></ul>
	IT Communication Fundamentals	-
	This is the ability to access, search for and retrieve information using browser software from the Internet and/or intranets and exchange information using e-mail or IT-based communication systems.
	Level 1 On completion you should be able to use appropriate IT tools and techniques to find and evaluate information and send and receive messages using IT-based communication systems when undertaking routine and straightforward activities. Any aspect that is unfamiliar will require support and advice from others.<br>Examples of context:<ul><li>Finding the details of a journey, including the best match of convenience, speed and cost</li><li>Gathering and evaluating information about competing products or services</li><li>Using e-mail to arrange time and place of a meeting and agree agenda</li></ul>
	Level 2 On completion you should be able to select and use a varied range of appropriate IT tools and techniques to find and review information and send and receive messages using IT-based communication systems to independently respond to activities that are at times non-routine or unfamiliar. Any aspect that is unfamiliar will require support and advice from others.<br>Examples of context:<ul><li>Setting up email folders</li><li>Using the internet to research a new product and select a reliable supplier</li></ul>
	Using Collaborative Technologies	-
	This is the ability to use IT tools and devices for collaborative working and communications, such as web or video conferencing, instant messaging/chat, online phone and video calls, online forums, social networking sites, wikis and other centralised depositories for documents, blogging, RSS and data feeds, bulk SMS or online work management tools.
	Level 1 On completion you should be able to safely use IT tool and devices to work collaboratively by:<br><ul><li>preparing and accessing IT tools and devices</li><li>playing a responsible and active role in real-time communication</li><li>contributing relevant information</li></ul><br>Examples of context:<ul><li>Typical collaborative activities may include - setting up a profile on a social networking site, taking part in an online conference or chat session</li></ul>
	Level 2 On completion you should be able to facilitate the use of appropriate combinations of IT tools and devices for groups to work collaboratively by:<br><ul><li>planning and selecting the IT tools and devices to be used for work purposes and tasks,</li><li>preparing and setting up access to collaborative technologies,</li><li>presenting information and facilitating others contributions, and </li><li>moderating the use of collaborative technologies</li></ul><br>Examples of context:<ul><li>Typical collaborative activities may include - setting up a group on a social networking site for a work team, inviting people to join an online conference or chat session, then chairing and closing it afterwards</li></ul>
	Level 3 On completion you should be able to manage and effectively integrate and facilitate the safe use of multiple IT tools and devices so that groups can work collaboratively and effectively by:<br><ul><li>setting and implementing guidelines for using collaborative technologies,</li><li>integrating IT tools and devices and creating environments to exploit their potential,</li><li>managing risks, permissions and data flow, and moderating and solving complex problems with the use of collaborative technologies.</li></ul><br>Examples of context:<ul><li>Typical collaborative activities may include - developing guidelines and instructions for a work team about the use of social networking, moderating online conference sessions or web discussion groups for a professional community of interest</li></ul>
	Using Mobile IT Devices	-
	This is the ability to set up and use mobile or handheld devices such as a smartphone, PDA, portable media player, electronic organiser or data logger, for data capture, processing, exchange and storage.
	Level 1 On completion you should be able to set up and use a mobile or handheld device securely to input and store data and to transfer data to and from another device.<br>Examples of context:<ul><li>Using a camera phone to capture an image and send in a text message</li><li>Transfer music files or podcasts to mobile device</li><li>Synchronising address book information between mobile phone and computer</li><li>Using a data logger to capture on-site data and upload to main system</li><li>Using voting technologies to capture or provide feedback</li><li>Downloading new ring tone or themes on the mobile phone</li><li>Using a PDA to support day to day functions at work or to support the contact between colleagues and friends</li></ul>
	Level 2 On completion you should be able to understand and make effective use of mobile or handheld devices and use intermediate tools and techniques to exchange information between devices on a regular basis for activities. Any aspect that is unfamiliar may require support and advice from others.<br>Examples of context:<ul><li>Using a PDA to support regular file-sharing requirements for day to day functions at work or to regularly maintain a web space with content captured on a mobile phone</li><li>Producing voice commands for regular tasks on the mobile phone</li><li>Transferring reader software for e-books or pdf documents to the mobile phone</li><li>Capturing a photo and sending it to a friend's laptop via Bluetooth</li><li>Sending SMS messages with a photo or file attachment</li></ul>
	Personal Information Management Software	-
	This is the ability to use software designed for the purpose of managing and organising contacts, appointments, tasks and notes. Software may also be termed Personal Planning software.
	Level 1 On completion you should be able to use a range of basic personal information management tools and techniques to organise and plan their own time and tasks.<br>Examples of Context:<ul><li>Keep a personal address book on a mobile phone</li><li>Beam own business card to another mobile device</li><li>Send out meeting invitations to colleagues</li></ul>
	Level 2 On completion you should be able to use a range of personal information management tools and techniques to organise and prioritise their own time and manage multiple tasks and calendars.<br>Examples of Context:<ul><li>Make one shared calendar for each sports team or club, and a separate calendar for private events</li><li>Allow various levels of permissions for other users of personal calendars and tasks</li></ul>
	Presentation Software	-
	This is the ability to use software applications to produce effective presentations, which include a combination of media (eg images, animation and sound) for education, entertainment or information sharing.
	Level 1 On completion you should be able to use a range of basic presentation software tools and techniques to produce straightforward or routine presentations. Any aspect that is unfamiliar will require support and advice from others.<br>Examples of context:<ul><li>Text-based or diagram-based slide shows</li><li>Lecture notes</li></ul>
	Level 2 On completion you should be able to select and use a wide range of intermediate presentation software tools and techniques effectively to produce presentations that are at times non-routine or unfamiliar. Any aspect that is unfamiliar may require support and advice from others.<br>Examples of context:<ul><li>Slide show with animations, transitions, video, sound or linked to an external or web-based data source</li></ul>
	Level 3 On completion you should be able to select and use a wide range of advanced presentation software tools and techniques effectively to produce presentations that are complex or non-routine.<br>Examples of context:<ul><li>An interactive or multi-media presentation</li></ul>
	Spreadsheet Software	-
	This is the ability to use a software application designed to record data in rows and columns, perform calculations with numerical data and present information using charts and graphs.
	Level 1 On completion you should be able to use a range of basic spreadsheet software tools and techniques to produce, present and check spreadsheets that are straightforward or routine. Any aspect that is unfamiliar will require support and advice from others.<br>Example of context:<ul><li>A daily rota for staff</li><li>Worksheet for keeping track of expenses</li></ul>
	Level 2 On completion you should be able to select and use a wide range of intermediate spreadsheet software tools and techniques to produce, present and check spreadsheets that are at times non-routine or unfamiliar. Any aspect that is unfamiliar may require support and advice from others.<br>Example of context:<ul><li>Monthly expenditure and sales figures</li><li>Budgets</li><li>Cash flow forecasts</li><li>Graphs of results</li></ul>
	Level 3 On completion you should be able to select and use a range of advanced spreadsheet software tools and techniques to produce complex and non-routine documents.<br>Example of context:<ul><li>Cost benefit analysis</li><li>Analysis of results from a questionnaire or survey</li><li>Developing summary reports from a large data set</li><li>Creating a personalised customer quotation from a standard price list</li></ul>
	Word Processing Software	-
	This is the ability to use a software application designed for the creating, editing and production of largely text-based documents
	Level 1 On completion you should be able to use a range of basic word processing software tools and techniques to produce appropriate, straightforward or routine documents. Any aspect that is unfamiliar will require support and advice from others.<br>Examples of context:<ul><li>Letters</li><li>Envelopes</li><li>Memos</li><li>Simple reports</li><li>Faxes</li><li>Curriculum Vitae</li><li>Agendas</li><li>Posters</li><li>Travel directions</li><li>Simple web pages</li></ul>
	Level 2 On completion you should be able to select and use a range of intermediate word processing software tools and techniques to produce documents that are at times non-routine or unfamiliar. Any aspect that is unfamiliar may require support and advice from others.<br>Examples of context:<ul><li>Business Letters and invoices with automated content (eg Auto Text, mail merge)</li><li>More complex reports and content for web pages</li></ul>
	Level 3 On completion you should be able to select and use a range of advanced word processing software tools and techniques to produce complex and non-routine documents.<br>Examples of context:<ul><li>Documents requiring problem solving and creative thinking - may include - complex reports and content for publications such as web pages, journals, newsletters or other printed materials</li></ul>
	Bespoke Software	-
	This is the ability to select and use a suitable bespoke or specialist software application to carry out an appropriate data processing task. It includes understanding the capabilities of the software and the types of tasks for which it is suitable, as well as the skills and techniques needed to use the software application appropriately and effectively.<br>Some organisations have software applications developed specifically for employees to be able to carry out particular tasks or activities (bespoke applications). For example, logistics planning applications, computer aided design (CAD) applications, computer animation applications, music composition and editing applications.<br>Typical examples of Bespoke software:<ul><li>Customer relationship management</li><li>Stock control</li><li>Plant control</li><li>Engineering diagnostics</li><li>Credit management</li><li>Analysing sales performance</li></ul>
	Level 1 On completion you should be able to use basic bespoke or specialist software tools and techniques appropriately for straightforward or routine information. Any aspect that is unfamiliar will require support and advice from others.
	Level 2 On completion you should be able to select and use a wide range of intermediate bespoke or specialist software tools and techniques for information that is at times non-routine or unfamiliar. Any aspect that is unfamiliar may require support and advice from others.
	Level 3 On completion you should be able to select and use a range of advanced bespoke or specialist software tools and techniques for complex or non-routine information.
	Specialist Software	-
	This is the ability to select and use a suitable bespoke or specialist software application to carry out an appropriate data processing task. It includes understanding the capabilities of the software and the types of tasks for which it is suitable, as well as the skills and techniques needed to use the software application appropriately and effectively.<br>Some organisations have software applications developed specifically for employees to be able to carry out particular tasks or activities (Specialist applications). For example, logistics planning applications, computer aided design (CAD) applications, computer animation applications, music composition and editing applications.
	Level 1 On completion you should be able to use basic bespoke or specialist software tools and techniques appropriately for straightforward or routine information. Any aspect that is unfamiliar will require support and advice from others.<br>Examples of context:<ul><li>Customer relationship management</li><li>Stock control</li><li>Plant control</li><li>Engineering diagnostics</li><li>Credit management</li><li>Analysing sales performance</li></ul>
	Level 2 On completion you should be able to select and use a wide range of intermediate bespoke or specialist software tools and techniques for information that is at times non-routine or unfamiliar. Any aspect that is unfamiliar may require support and advice from others.<br>Examples of context:<ul><li>Customer relationship management</li><li>Stock control</li><li>Plant control</li><li>Engineering diagnostics</li><li>Credit management</li><li>Analysing sales performance</li></ul>
	Level 3 On completion you should be able to select and use a range of advanced bespoke or specialist software tools and techniques for complex or non-routine information.<br>Examples of context:<ul><li>Customer relationship management</li><li>Stock control</li><li>Plant control</li><li>Engineering diagnostics</li><li>Credit management</li><li>Analysing sales performance</li></ul>
	Database Software	-
	This is the ability to use a software application designed to organise and store structured information and generate reports.
	Level 1 On completion you should be able to use basic database software tools and techniques to:<br><ul><li>set up a single table in a flat file database,</li><li>retrieve information by running routine queries, and </li><li>produce reports using predefined menus or short cuts</li></ul><br>Examples of context:<ul><li>Enter names and addresses into a customer database</li><li>Update stock control data</li></ul>
	Level 2 On completion you should be able to select and use intermediate database software tools and techniques to:<br><ul><li>enter information into databases, that is at times non-routine or unfamiliar,</li><li>retrieve information by creating queries using multiple selection criteria, and produce reports by setting up menus or short cuts</li></ul><br>Examples of Context:<ul><li>Typical 'more complex' reports may be about - sales activities, order details or project management</li></ul>
	Level 3 On completion you should be able to select and use advanced database software tools and techniques efficiently to:<br><ul><li>enter complex information into databases,</li><li>retrieve information by creating queries using multiple selection criteria, and</li><li>produce reports by setting up menus or short cuts.</li></ul><br>Examples of Context:<ul><li>Typical 'more complex' reports from multiple-table relational databases may be about - customers' buying methods, order frequency and payment patterns</li></ul>
	Data Management Software	-
	This is the ability to use a software application designed to store and retrieve data needed for a variety of business functions. It also includes an understanding of the features and facilities of the software and the purpose for which the data is stored.
	Level 1 On completion you should be to use basic data management software tools and techniques to:<br><ul><li>Enter straightforward or routine information using pre-set data-entry screens</li><li>Retrieve information by running predefined methods</li><li>Produce reports using predefined menus or short cuts</li></ul><br>Examples of Context:<ul><li>Adding or amending customer details into a company CRM system</li><li>Booking patient appointments for doctor, dentist or hospital</li><li>Registering new student details onto a school or college SIMS database</li></ul>
	Level 2 On completion you should be to select and use intermediate data management software tools and techniques to:<br><ul><li>Enter information into data management systems that is at times non-routine or unfamiliar,</li><li>Retrieve information using multiple selection criteria, and produce customised reports from the system.</li></ul><br>Examples of context:<ul><li>Setting up a new query to interrogate a CRM system and output selected records to another application</li></ul>
	Level 3 On completion you should be able to select and use advanced data management software tools and techniques efficiently to:<br><ul><li>Enter complex information</li><li>Retrieve information using complex selection criteria</li><li>Produce customised reports from the system</li><li>Set up menus or short cuts.</li></ul><br>Examples of context:<ul><li>Working with the software manufacturer or IT professional to develop and implement new data handling techniques</li><li>Examples of customisation includes: additional product training, creation of process triggers and workflow, assistance writing reports, complex data extracts, or implementing Business Intelligence</li></ul>
	Website Software	-
	This is the ability to use a software application designed for planning, designing and building websites.
	Level 1 On completion you should be able use basic website software tools and techniques appropriately to produce straightforward or routine single web pages from pre-set templates. Any aspect that is unfamiliar will require support and advice from others.<br>Examples of context:<ul><li>Personal webpage or blog created in social networking, learning or auction site</li><li>Information pages created within web or content management system</li></ul>
	Level 2 On completion you should be able to use a wide range of intermediate website software tools and techniques to produce multiple-page websites. Any aspect that is unfamiliar may require support and advice from others.<br>Examples of context:<ol><li>Create a multiple page website with menu-driven navigation for a sports club</li><li>Set up family site with photographs and linked pages for each family member</li></ul>
	Level 3 On completion you should be able to select and use a range of advanced website software tools and techniques to develop multiple-page websites with multimedia and interactive features.<br>Examples of context:<ul><li>Shopping website linked to product information and stock control database</li></ul>
	Audio Software	-
	This is the ability to use a software application designed to record and edit audio or video sequences.
	Level 1 On completion you should be able to use a range of basic audio or video software tools and techniques appropriately to record and edit straightforward or routine audio or video sequences. Any aspect that is unfamiliar will require support and advice from others.<br>Examples of context:<ul><li>Recording some video footage on a webcam then editing it to create a 30 second video clip for a presentation or to post to a 3rd party website</li><li>Recording a short interview using a digital Dictaphone and editing to create a sound clip to add to a webpage</li></ul>
	Level 2 On completion you should be able to select and use a wide range of intermediate audio or video software tools and techniques to record and edit audio or video sequences that are at times non routine or unfamiliar. Any aspect that is unfamiliar may require support and advise from others.<br>Examples of context:<ul><li>Recording pre-planned video and sound footage on a video camera, downloading the footage to a computer, then editing to create a short sequence, including adding some backing music</li></ul>
	Level 3 On completion you should be able to select and use a range of advanced audio or video software tools and techniques to record and edit complex or non-routine audio or video sequences.<br>Examples of context:<ul><li>Recording a series of interviews and specially scripted links using a digital Dictaphone then editing to create a short podcast</li><li>Storyboarding and shooting a short promotional film sequence on location, then editing it to fit into a multimedia business presentation</li></ul>
	Video Software	-
	This is the ability to use a software application designed to record and edit audio or video sequences.
	Level 1 On completion you should be able to use a range of basic audio or video software tools and techniques appropriately to record and edit straightforward or routine audio or video sequences. Any aspect that is unfamiliar will require support and advice from others.<br>Examples of context:<ul><li>Recording some video footage on a webcam then editing it to create a 30 second video clip for a presentation or to post to a 3rd party website</li><li>Recording a short interview using a digital Dictaphone and editing to create a sound clip to add to a webpage</li></ul>
	Level 2 On completion you should be able to select and use a wide range of intermediate audio or video software tools and techniques to record and edit audio or video sequences that are at times non-routine or unfamiliar. Any aspect that is unfamiliar may require support and advice from others.<br>Examples of context:<ul><li>Recording pre-planned video and sound footage on a video camera, downloading the footage to a computer, then editing to create a short sequence, including adding some backing music</li></ul>
	Level 3 On completion you should be able to select and use a range of advanced audio or video software tools and techniques to record and edit complex or non-routine audio or video sequences.<br>Examples of context:<ul><li>Recording a series of interviews and specially scripted links using a digital Dictaphone then editing to create a short podcast<li>Storyboarding and shooting a short promotional film sequence on location, then editing it to fit into a multimedia business presentation</li></ul>
	Imaging Software	-
	This is the ability to use a software application designed to create, modify and layout artwork or images for display in print or on a screen (eg vector graphics for design and drawing, raster graphics for photo manipulation or illustration).
	Level 1 On completion you should be able to use basic design and imaging software tools and techniques appropriately to produce straightforward or routine designs and images. Any aspect that is unfamiliar will require support and advice from others.<br>Examples of context:<ul><li>Simple shapes</li><li>Text and arrows</li><li>Clip art</li><li>A picture from a digital camera for a presentation slide</li></ul>
	Level 2 On completion you should be able to select and use a range of intermediate design and imaging software tools and techniques to produce at times non-routine or unfamiliar designs and images. Any aspect that is unfamiliar may require support and advice from others.<br>Examples of context:<ul><li>Work flow process maps<li>Drawings or edited photos for a website</li></ul>
	Level 3 On completion you should be able to select and use a wide range of advanced design and imaging software tools and techniques to complex and non-routine designs and images.<br>Examples of context:<ul><li>Logo for a company</li><li>Touching up and removing unwanted elements from a photograph</li></ul>
	Multimedia Software	-
	This is the ability to use multimedia software designed to combine, manipulate and animate a variety of objects and data types in layouts appropriate for subsequent production to screen. In general, multimedia includes a combination of text, audio, still images, animation, video, and interactive content.
	Level 1 On completion you should be able to select and usea range of basic multimedia tools and techniques to produce straightforward or routine publications. Any aspect that is unfamiliar will require support and advice from others.
	Level 2 On completion you should be able to select and use a wide range of intermediate multimedia tools and techniques effectively to produce publications that are at times non-routine or unfamiliar.
	Level 3 On completion you should be able to select and use a wide range of advanced multimedia tools and techniques effectively to produce publications that are at times non-routine or unfamiliar.
	IT Software Fundamentals	-
	This is the ability to decide which IT software application is appropriate to use to process different types of data, and to use a range of applications to produce and present information.
	Level 1 On completion you should be able to use appropriate predefined or commonly used IT tools to develop and produce information for tasks and activities that are straightforward or routine. Any aspect that is unfamiliar will require support and advice from other people.<br>Examples of context:<ul><li>Producing a letter</li><li>Making a slide for a presentation</li><li>Recording spending<li>Drawing boxes and arrows to highlight information</li></ul>
	Level 2 On completion you should be able to select and use IT tools to develop and produce information independently for activities that are at times non-routine or unfamiliar. Any aspect that is unfamiliar will require support and advice from other people.<br>Examples of context:<ul><li>Producing a business letter</li><li>Creating a presentation with a sound track</li><li>Working out a monthly budget and tracking spending against it</li><li>Editing and searching customer records</li><li>Editing a photo for a brochure</li><li>Developing a multiple page website</li></ul>
	Computerised Accounting Software	-
	This is the ability to select and use a computerised accounting or bookkeeping software application to input and process data for orders and invoices, receipts and payments and prepare management and period end reports.
	Level 1 On completion you should be able to use basic accounting software tools and techniques appropriately for straightforward or routine information. Any aspect that is unfamiliar will require support and advice from others.<br>Examples of context:<ul><li>Entering sales orders into an existing system</li><li>Preparing and printing customer invoices</li></ul>
	Level 2 On completion you should be able to select and use a wide range of intermediate accounting software tools and techniques for information that is at times non-routine or unfamiliar. Any aspect that is unfamiliar may require support and advice from others.<br>Examples of context:<ul><li>Creating and editing customer or supplier records</li><li>Update budgets, run month end routine</li><li>Link transactions to internet banking, stock control system or online ordering system</li></ul>
	Level 3 On completion you should be able to select and use a range of advanced accounting software tools and techniques for complex or non-routine information.<br>Examples of context:<ul><li>Editing a report template to create a bespoke report</li><li>Creating a new report template for use by others</li><li>Linking accounts to computerised payroll system</li></ul>
	Design Software	-
	This is the ability to use a software application designed to create, modify and layout artwork or images for display in print or on a screen (eg vector graphics for design and drawing, raster graphics for photo manipulation or illustration).
	Level 1 On completion you should be able to use basic design and imaging software tools and techniques appropriately to produce straightforward or routine designs and images. Any aspect that is unfamiliar will require support and advice from others.<br>Examples of context:<ul><li>Simple shapes</li><li>Text and arrows</li><li>Clip art</li><li>A picture from a digital camera for a presentation slide</li></ul>
	Level 2 On completion you should be able to select and use a range of intermediate design and imaging software tools and techniques to produce at times non-routine or unfamiliar designs and images. Any aspect that is unfamiliar may require support and advice from others.<br>Examples of context:<ul><li>Work flow process maps<li>Drawings or edited photos for a website</li></ul>
	Level 3 On completion you should be able to select and use a wide range of advanced design and imaging software tools and techniques to complex and non-routine designs and images.<br>Examples of context:<ul><li>Logo for a company</li><li>Touching up and removing unwanted elements from a photograph</li></ul>
	Desktop Publishing Software	-
	This is the ability to use desktop publishing software designed to combine and manipulate text, image and graphic elements in layouts appropriate for subsequent publication to screen or print.
	Level 1 On completion you should be able to use a range of basic desktop publishing software tools and techniques to produce straightforward or routine publications. Any aspect that is unfamiliar will require support and advice from others.<br>Examples of context:<ul><li>Invitation</li><li>Poster</li><li>Menu</li><li>Greetings card</li><li>Business card</li></ul>
	Level 2 On completion you should be able to select and use a wide range of intermediate desktop publishing software tools and techniques effectively to produce publications that are at times non-routine or unfamiliar. Any aspect that is unfamiliar may require support and advice from others.<br>Examples of context:<ul><li>Newsletter or e-bulletin</li><li>Illustrated brochure</li><li>Price list</li></ul>
	Level 3 On completion you should be able to select and use a wide range of advanced desktop publishing software tools and techniques effectively to produce publications that are at times non-routine or unfamiliar.<br>Examples of context:<ul><li>an interactive or multi-media publication for the web</li><li>Multi-page magazine</li></ul>
	Drawing & Planning Software	-
	This is the ability to use software designed for producing 2D drawings or plans, such as flowcharts, mindmaps and technical drawings.
	Level 1 On completion you should be to select and use basic tools and techniques to produce straightforward or routine drawings and plans. Any aspects that are unfamiliar will require support and advice.<br>Examples of context:<ul><li>A plan of an office or garden layout</li><li>A mind map of key points discussed in a meeting</li></ul>
	Level 2 On completion you should be able to select and use intermediate tools and techniques to produce drawings and plans that are at times multi-step or non-routine. Any aspects that are unfamiliar may require support and advice.<br>Examples of context:<ul><li>A mind map of pages for a company website</li><li>A company organisation chart</li><li>A flow chart to illustrate a business process</li></ul>
	Level 3 On completion you should be able to select and use advanced tools and techniques to produce complex and non-routine drawings and plans.<br>Examples of context:<ul><li>A plan of the proposed new traffic layout for a town centre</li><li>A flow chart of the quality control checks to be carried out on a production line</li><li>A plan of the data relationships for a multi-table database</li><li>A system diagram for a complex IT network</li></ul>
	Project Management Software	-
	This is the ability to use a software application that plans, organises and monitors completion of the component tasks within a project in logical sequence, given constraints of people and resource availability. This is not about managing a project although these standards may also be applicable to the project manager.
	Level 1 On completion you should be able to use a range of basic project management software tools and techniques to input and edit straightforward or routine information about projects. Any aspect that is unfamiliar will require support and advice from others.<br>Examples of context:<ul><li>Updating project calendar with staff holiday information</li><li>Editing tasks to update status during project progress</li></ul>
	Level 2 On completion you should be able to select and use a wide range of intermediate project management software tools and techniques to input and edit information that is at times non-routine or unfamiliar in order to support the planning and management of projects.<br>Examples of context:<ul><li>Producing progress reports and updating schedules</li><li>Producing a simple project and create a Gantt chart view with tasks, durations, dependencies, resources and names</li></ul>
	Level 3 On completion you should be able to select and use a wide range of advanced project management software tools and techniques to input and modify complex information to support the planning and management of multiple projects.<br>Examples of context:<ul><li>Preparing a project budget, working with team members on collaborative projects, customising project reports</li></ul>

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